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Ford Extended Service Plan – Frequently Asked Questions

Q: How do I know if I can purchase a Ford ESP (Extended Service Plan)?

A: Ford ESPs can be purchased by anyone with a 2007 or newer Ford, Lincoln or Mercury vehicle. If you currently have a Ford ESP, you can renew your current ESP if it is about to expire. You can even purchase a Ford ESP from Ford Motor Company if your factory warranty has expired.

Q: Can I cancel my Ford ESP?

A: Yes. All Ford ESP contracts can be canceled for a full refund within 30 days, if you have not used any aspect of the plan. Past 60 days, you will receive a pro-rated refund from Ford Motor Company. To cancel a Ford ESP you must call the dealership where you purchased the contract.

Q: My vehicle is no longer covered by the factory warranty, can I still purchase a Ford ESP?

 

A: YES!  You can contact the Ford Motor Company if your factory warranty has expired to purchase a Ford ESP.

Q: When will my Ford ESP plan expire?

A: For a vehicle STILL in factory warranty: Ford ESP terms begin the day the car was purchased brand new by the original owner with zero miles on the odometer. For example, a 6 year 100,000 mile Ford ESP will expire six years from the date the car was purchased brand new by the original owner or when the odometer reaches 100,000 miles.

For a vehicle NOT covered by factory warranty: Ford ESP terms begin the day your contract is purchased. For example, a 3 year 36,000 mile contract is good for 3 years from the purchase date or 36,000 more miles on your odometer, whichever comes first.
Q: Are there different levels of coverage available with a Ford ESP? A: Yes! Ford offers 4 different levels of coverage to protect your vehicle:
  • PremiumCare (Best Coverage)
  • ExtraCare (Better Coverage)
  • BaseCare (Good Coverage)
  • PowertrainCare (Minimum Coverage)

Q: How do I or the dealership determine if a repair is covered by my Ford ESP?

A: If you know what component has failed, you can refer to your Ford ESP brochure to determine if the component is covered. If the component is covered, your Ford ESP covers the cost of the component and all labor as well as any damage caused by the covered component. Ford ESPs provide a rental vehicle for any overnight repairs. If you are unsure if the part is covered, your Ford or Lincoln-Mercury dealership can place the part number in Ford’s computer and determine if the component is covered by your contract.

Q: Why should I buy an extended service plan from Ford?

A: While there are many third-party companies that you can buy extended service plans from, genuine Ford ESPs are the only extended service plans honored by every Ford and Lincoln-Mercury dealership in the United States and Canada. Ford ESP’s are also the only extended service plans backed by the full faith of Ford Motor Company. Your Ford ESP guarantees only genuine Ford parts with be used on your vehicle and only Ford certified technicians will be working on your vehicle. With a Ford ESP you only pay your deductible at the time of repair. You are not required to pay for the repair and then wait for reimbursement like most third-party warranty companies require. After market extended service plans do not offer the benefits from your Ford Extended Service Plan.

Q: What is a deductible?

A: A deductible is the amount of money you owe to the dealership for each eligible repair visit. An Eligible Repair Visit occurs each time a covered vehicle failure (or failures) is repaired by a dealer on any single visit.

Q: Where can I take my vehicle for service with the Ford ESP?

A: Under the Ford ESP, you can take your vehicle for service to any Ford, Lincoln or Mercury dealership in the United States or in Canada.

Q: What happens if I sell my vehicle with an active Ford ESP contract?

A: If you sell your vehicle with an active Ford ESP contract you can transfer the remainder of your contract to the next owner for a small fee.

Q: How can I verify my ESP plan is still active?

A: You can verify your plan is active by calling your local Ford or Lincoln-Mercury dealership. Please have the serial number (or VIN number) of your vehicle ready when you call.

Q: Where is my vehicle’s VIN number?

A: The Vehicle Identification Number or VIN is a 17-character code that can be found on your dashboard, the driver’s side door jamb sticker, and many title documents and insurance papers. To locate the VIN on your vehicle, stand on the driver’s side and look through the lower corner of the windshield.